The offer is for consumers buying marked new standard rollators for delivery within Lithuania. It applies when this offer was displayed on the product page at the time of purchase. Choosing a standard listed size or colour is not custom manufacturing. Products modified to personal specifications or individually manufactured are excluded from this additional offer; any such exception is stated before ordering. Shower and toilet aids, armchairs and other unmarked products are not included in this offer. Their statutory return rights remain unaffected.

Check the fit on clean, dry indoor floors. Follow the instructions to adjust handle height and check grip, brakes, folding and passing through doorways. Apply the parking brakes before sitting. While deciding, keep the packaging and all included items, and protect the product from damage and wear.

Notify us within 30 calendar days of receiving the product; counting starts on the day after receipt. Email info@atrama.eu with your order number and the product being returned. You do not have to give a reason. We will provide packing and return instructions and arrange free courier collection in Lithuania. Hand the product, accessories and documents to the agreed courier within 14 calendar days of your notice. Delays caused by our collection arrangements do not reduce your rights. You may use any other clear statement of withdrawal; our form is not mandatory.

Orders containing a marked rollator receive free standard delivery in Lithuania. ATRAMA arranges and pays for return of the marked rollator under this offer, providing instructions, the required parcel label and agreed courier collection. We charge no administration or restocking fee for this return. We recommend our arranged method so you do not have to pay a carrier yourself and then arrange reimbursement. Contact us in advance about costs if you prefer another carrier. Other products follow our general returns policy.

We refund without undue delay and within 14 calendar days of your withdrawal notice. We may withhold reimbursement until we receive the product or evidence of dispatch, whichever occurs first. This is not a 14-working-day period. We use the original payment method unless expressly agreed otherwise, and charge no refund fee. Statutory withdrawal also includes standard delivery costs; the extra cost of a more expensive delivery option is not reimbursed. If diminished value is lawfully assessed, we explain its reason and amount.